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Payments Policy

1. Introduction

Welcome to Norenza. This Payment Policy outlines the terms and conditions related to payments for all products purchased through our website, https://norenza.com. Our website is operated by ECOMIA, a French company committed to providing our U.S. customers with a secure, transparent, and seamless payment experience.

We adhere to the highest standards of payment security and legal compliance, including:

  • The Payment Card Industry Data Security Standard (PCI DSS v4.0).
  • Applicable U.S. e-commerce and consumer protection laws.
  • Data protection principles under the California Consumer Privacy Act (CCPA/CPRA) and the EU’s General Data Protection Regulation (GDPR) for handling your personal data.
  • Your trust is our priority, and we employ continuous monitoring for fraud and data protection to ensure your information is always safe.

2. Accepted Payment Methods

We accept several payment methods for your convenience. All transactions are processed securely.

Credit / Debit Cards

  • We accept Visa, MasterCard, American Express, and Discover.
  • To complete your purchase, simply enter your card details in the designated fields at checkout. Our secure payment gateway encrypts your information using SSL/TLS technology, ensuring it is protected. All credit and debit card transactions are processed in strict compliance with PCI DSS v4.0.

PayPal

  • You can choose to pay with PayPal for a fast and secure transaction.
  • When you select PayPal at checkout, you will be redirected to the PayPal website to log in and confirm your payment. Your financial details are never shared with us.

Digital Wallets (Apple Pay & Google Pay)

  • For a quick and secure checkout on supported devices, we offer Apple Pay and Google Pay.
  • Simply select your preferred digital wallet at checkout and authenticate the payment using your device’s security features (e.g., Face ID, Touch ID, or passcode).

3. Security and Data Protection

We take the security of your payment information very seriously.

  • Encryption: Our entire website, including the checkout page, is secured with SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption to protect your data during transmission.
  • PCI DSS v4.0 Compliance: We are fully compliant with the Payment Card Industry Data Security Standard v4.0. This means we follow strict security protocols to protect your cardholder data.
  • No Storage of Card Information: We do not store your full credit or debit card numbers on our servers. When you enter your payment information, it is securely transmitted directly to our PCI-compliant payment processor.
  • Fraud Monitoring: We utilize advanced fraud detection tools to monitor and protect against unauthorized transactions.
  • Privacy: Personal data collected during the payment process is handled in accordance with our Privacy Policy.

4. Order Confirmation and Billing Descriptors

After your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

Please note that the charge on your credit card or bank statement will appear under the name: “NORENZA”.

5. Customer Service and Payment Inquiries

If you have any questions about a payment, encounter any issues during checkout, or have a billing inquiry, our U.S.-based customer support team is here to help.

  • Email: hello@norenza.com
  • Phone: +1-302-215-5702
  • Hours: Monday – Friday, 8:00 AM to 5:00 PM (ET)

All inquiries are handled in English and in accordance with U.S. consumer protection standards.

6. Returns and Refunds

For information regarding order cancellations, returns, or refunds, please review our official Return & Refund Policy.

Please be aware that all refunds will be issued to the original payment method used at the time of purchase.

7. Customer Return Address (USA)

Our official address for all U.S. customer returns is:

COLISEXPAT (CXP1538842)
266 Cherry Lane NEW CASTLE, DE 19720, USA

8. Additional Legal Information

  • Currency: All transactions on this Website are processed in U.S. Dollars (USD).
  • Fraud Prevention: ECOMIA reserves the right to perform verification checks on any transaction to prevent fraud. This may include requesting additional information from the customer.

    Last Updated: December 08 2025