FAQ

Orders & Purchases

How can I cancel or modify my order?

We understand that mistakes happen. While our warehouse processes orders very quickly, we will do our best to accommodate changes or cancellations within 24 hours of purchase.

If we are unable to cancel the order, please be assured that you may return the item within 30 days of delivery under our standard return policy. The customer is responsible for the return shipping costs in this case.

What should you do?

Contact our U.S. customer support team immediately via email at hello@norenza.com.

Have your order number ready for faster assistance.

We can't guarantee changes after 24 hours, as orders are often shipped within that timeframe.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking link.

You can also track your order anytime on our tracking page by entering your order number.

What if there’s an issue with my order?

If you receive a damaged, missing, or incorrect item, please contact our customer support within 30 days of delivery and include a photo of the issue.

I didn’t receive my full order, what should I do?

Your order may be shipped in multiple packages. Check your confirmation email for shipping details. If something’s missing, just reach out with your order number, we’re here to help. Contact us

 Returns & Exchanges

What’s your return policy?

We offer a 30-day return policy on all items.
Check out our full Return Policy page.

How do I start a return?

Initiate Contact: Email our U.S. customer support team at hello@norenza.com with your order number and the reason for the return.

Await Confirmation: Wait for our team to confirm your return eligibility and provide you with detailed return instructions and the correct shipping address.

Ship Your Item: Send the approved item back to our U.S. facility in its original packaging, using a trackable and insured shipping service.

Important: Items sent back without first requesting a return will not be accepted. Remember that the customer is responsible for all return shipping costs.

How long does it take to process a return?

Refunds are processed within 10 days after your return is received and approved.
You’ll be notified by email once your refund has been issued.

Shipping & Tracking

What are the shipping times?

We process and prepare all orders for shipment within 1 to 2 business days (Monday through Friday).

Once your order is dispatched, the Standard Shipping timeline is 6 to 8 business days (Monday through Friday) for delivery within the United States.

You will receive an email notification containing your tracking number as soon as your order ships.