Free Shipping & 2-Year Warranty

Shipping policy

Last Updated: August 1, 2025

Website : https://haairo.com/

Selling Countries: United States

Customer Service Email: hello@haairo.com

Customer Service Phone: +1-302-215-5702

Company Address: 4 Rue d'Alger, 67000 Strasbourg, France

Our Commitment to Timely and Transparent Shipping

At Haairo, our goal is to ensure a seamless and transparent shipping process, providing you with convenience and satisfaction for your purchases, including wireless scopes and cordless lights. Below are the detailed specifics of our shipping process for orders placed within the United States.

1. Shipping Range

  • Countries: We currently ship exclusively within the United States.
  • Future Expansion: We are actively considering expanding our shipping services to other regions in the future.

2. Shipping Costs

  • Within the United States: We are pleased to offer free shipping on all orders delivered within the United States.
  • No Hidden Fees: All applicable costs, if any (e.g., for expedited shipping options, if offered), will be clearly displayed and itemized at checkout, ensuring complete transparency.

3. Order Processing Time

  • Processing Schedule: Orders are typically processed within 1-2 business days (Monday to Friday).
  • Last Order Time for Same-Day Processing: To ensure your order is processed on the same business day, please place it by 10:00 PM Central Standard Time (CST).
  • Weekend Orders: Orders placed on weekends (Saturday and Sunday) or federal holidays will begin processing on the next business day.

4. Transit Time

  • Estimated Delivery Time: Once processed, the estimated transit time for orders within the United States is 4-6 business days.
  • Business Days Defined: Shipments and deliveries occur Monday through Friday, excluding weekends and federal holidays.
  • Important Note: Delivery times are estimates only. While we strive for prompt delivery, actual times may vary due to external factors such as adverse weather conditions, unforeseen transportation issues, carrier delays, or high shipping volumes.
  • Total Delivery Time: Please allow a total of 6-9 business days from the time you place your order to receive your delivery. This includes both processing and transit time.

5. Shipping Process & Security

  • Reliable Courier Services: We partner with trusted courier services, including DHL and FedEx, to ensure reliable and efficient delivery of your products.
  • Insured Shipments: For your peace of mind, all shipments are fully insured against loss or damage during transit. In the rare event that your package is lost or damaged, please contact our customer service team immediately for assistance.
  • Eco-Friendly Packaging: We are committed to minimizing our environmental impact. We strive to use sustainable and eco-friendly packaging materials wherever possible, ensuring your items are protected while reducing waste.

6. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email. This email will include essential tracking information, such as the name of the shipping carrier and your unique tracking number.
  • Track Your Order Online: You can easily track the status of your order directly on our website. Simply visit our https://haairo.com/apps/parcelpaneland enter your tracking number to view real-time updates on your shipment's progress.
  • Tracking Assistance: Should you have any questions or require assistance with tracking your order, our dedicated support team is ready to help. Please visit our https://haairo.com/pages/contact or use the contact information provided above.

7. Missing Items Procedure

  • Reporting Missing Items: If your package arrives with items missing, or if you believe an item from your order is missing, please contact our customer service within 7 days of receiving your package. You can reach us via email at hello@haairo.com
  • Resolution: Upon receiving your report, we will investigate the issue promptly. Depending on the outcome of the investigation, we will work to resolve the issue as quickly as possible by either sending a replacement item or offering a refund for the missing item(s).

8. Return and Refund Policy Highlights

This Shipping Policy provides a brief overview of our return process. For comprehensive details regarding returns, refunds, and exchanges, please refer to our dedicated https://haairo.com/policies/refund-policy

  • Return Window: Returns are accepted within 30 days of the delivery date.
  • Conditions for Returns: Items must be returned in their original condition: unused, undamaged, and in the original packaging with all tags attached. Please note that personalized items generally cannot be returned unless they are defective or not as described.
  • Return Costs:
    • For Defective, Damaged, or Incorrect Products: Haairo will cover the full cost of return delivery. This applies if the product is incorrect, was damaged by the carrier, or is defective in any other way upon receipt.
    • For Customer Remorse (Change of Mind): The actual cost of return delivery will be the responsibility of the customer. This applies when you purchased the wrong product, the item does not fit, or you no longer want the item.
  • Refund Processing: Refunds for eligible returns are processed within 14 business days of our facility receiving and inspecting the returned item. Refunds will be issued to the original payment method used at the time of purchase.
  • No Restocking Fee: Haairo does not charge any restocking fees for returns that comply with our RETURN & REFUND

Company Information

Website Name: Haairo

Company Information

Company Name: ECOMIA SAS

Main Operating Address: 4 Rue d'Alger, 67000 Strasbourg, France

Email : contact@ecomia.fr

Contact Form: https://haairo.com/pages/contact

Phone: +1-302-215-5702

Company Number: 98163469400013

TAX Number: FR02981634694

Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM