When will my order be shipped?
- Processing: Allow 24 hours for order handling and packing.
- Transit Time: Approximately 4–6 days from delivery.
Please note: Bulky items may require additional time. Exact delivery times are shown at checkout.
Please note that we do not deliver on weekends or public holidays. Remote areas may require additional time.
If you have any questions, feel free to contact our customer service team.
What is your return policy?
You have 30 days from the date of delivery to return an item if it doesn’t meet your expectations.
The product must be unused, in perfect condition, and in its original packaging.
How do I make a return?
- Contact our customer service team with your order number
- We'll confirm your return eligibility and provide the necessary instructions
- Return shipping costs are the responsibility of the customer, in accordance with our policy
Refund timeframe
Once your return is received and approved, the refund will be processed within 5 to 10 days using the original payment method.
For more details, please refer to our Return Policy or contact our support team.
Your payments are 100% secure
We use advanced encryption technology to protect your payment information.
All transactions are processed through certified payment platforms that comply with the highest security standards.
Accepted payment methods
✔️ Credit cards: Visa, Mastercard, American Express
✔️ Digital wallets: Apple Pay, Google Pay, PayPal (if available)
Once your payment is confirmed, you’ll receive a confirmation email with your order details.
If you have any questions, our customer support team is here to help.
What does our warranty cover?
We stand behind the quality of our acoustic panels. In the event of a manufacturing defect or damage during delivery, we’ll offer a replacement or a suitable solution at no extra cost.
The warranty does not cover:
- Normal wear and tear
- Accidental damage or issues caused by improper installation
- Any modification or alteration of the product
How to request a warranty claim?
- Contact our customer service team with your proof of purchase and photos of the defect.
- We'll review your request and let you know the next steps
- If your product is eligible, we'll provide a replacement or an appropriate solution
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package in real time. You can also enter your tracking number on our dedicated tracking page.
Why isn't my tracking information updating?
It can take up to 24 hours after shipping for tracking information to update.
If there’s still no update after that or if you have any concerns about your delivery, feel free to contact our customer service team.
We're here to ensure your delivery goes smoothly.
